Terms & Conditions

General Info
The following terms and conditions apply to all transactions on bowsports.com.
The placement of an order confirms your acceptance of these terms and conditions. Please read them carefully. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To receive any of the prices shown on our online catalogue you MUST place your order online (via the internet) and pay by credit or debit card.
For information only, you can easily contact us via this web site and email, supplemented with traditional communication methods such as telephone and fax.

Contacting Us
If you need to reach us, please email us at sales@bowsports.com
Alternatively, you can phone on 01902 791891, fax on 01902 791821 (international callers dial 44 and knock off the 0).

You can also write to us at:
Bowsports Distribution, Calibre Park, Laches Close, Four Ashes, Wolverhampton, WV10 7DZ England.

Credit Card Payments
We accept credit card payments via our totally secure online facility. International orders will be converted automatically into your own currency by your credit card company:

Please Note:
(1) We do not charge for any item until it is ready to ship
(2) back ordered items are not charged until they are shipped
(3) All prices shown include VAT and are subject to change without notice. E. & E. O.
(4) You may also send your payment details via phone, fax or land mail.

Security:
We are unaware of any documented cases of credit fraud using our online shopping system.
When you place an order, all credit card numbers and details are 128 bit encrypted in the software we use. They are only decrypted after they reach our computer terminal and are never held in clear text by anyone other than ourselves.

Shipping Costs:
Our system calculates shipping costs based on the physical weight of your order.
For mainland UK deliveries, shipping costs will be automatically calculated for you.
Our system will also quote shipping costs for all other delivery destinations but due to restrictions placed by many carriers regarding size and weight of packages, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.

Small Items	From - £1.75
Arrows etc	From - £4.50 - £8.00
Bows	From - £8.50
Small Targets	From - £10.00
Full Size Targets	From - £20

Delivery Schedule
Orders are usually disptached within 2 working days (mon-fri). However, some items are custom made to your specifications such as arrows etc, which may take a little longer.

To find out when you will receive your order, you need to consider the order processing time and the dispatch method you've selected, such as First Class or Courier.

We aim to process all orders as they arrive, meaning first class or special/courier services are treated exactly the same, it is just that Special / Courier services give quicker delivery times once shipped.

UK Mainland Delivery Schedule :
Once you recieve an e-mail stating your order has shipped you should expect the following delivery times:

First Class Mail - 1-2 days

(allow up to 15 working days (mon-fri) under Royal Mails current delivery terms)

Special Delivery

Next Working Day usually before 1 pm.

Courier

24-48 hour delivery service for mainland UK, 3-4 working days for most other destinations

Please Note:
Regular Royal Mail services (including Recorded First Class) are not time guaranteed and whilst they can normally be expected to arrive within a couple of days, be aware Royal Mail can take up to 15 working days (mon-fri) to delivery 1st Class Items.
For this reason we strongly recommend selecting either Special Delivery or Courier option. Whilst this is a little more expensive, they deliver within 1-2 working days.
(International orders received in under 14 days).

Back Orders
If your item is not in stock, we will contact you to either back order the item or offer an alternative.
If an item needs to be ordered and you do not wish to proceed we will simply request an e-mail to confirm your cancellation. Once item(s) arrive in stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, you can then choose to proceed or cancel.

Returns
BowSports want you to be happy with your purchases, should you wish to return an item, we ask that you contact us within 7 working days of receipt by calling 01902 791891 and ask for Steve who will gladly assist.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Please note that some products & services are exempt, and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows and custom made bowstrings, items which have been used, installed, packaging defaced or are in a non re-sellable condition as new also DVD's may not be returned if unsealed, unless found faulty.

In the event you have an item(s) you wish to return or a faulty item still unfer manufactures warranty, please follow the steps set out below.

Step - 1
Download our simple Returns Form

Step - 2
Before sending anything, please call - 01902 791891, speak with Steve.

Step - 3
Please follow any instruction given by Steve and make sure returned items are packaged properly and shipped with appropriate insurance & tracking.

Step - 4
BowSports will refund you within 30 days for the value of the original item, less any postage.

Refunds
Refunds will be processed within 30 days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms.

Guarantee
All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise. No items are sent out on a "trial" basis.

The warranty period between BowSports and the customer is strictly 12 month's from invoice purchase date, regardless of any warranty replacements.

Pricing
Our aim is to constantly offer the lowest possible prices for all our customers.
Bowsports make every effort to insure the information contained on this website as accurate as possible, we do not accept responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided.
In the event of a pricing error, BowSports will not be bound to honour any orders made at that price.
We also reserve the right to make any adjustments to our pricing to take into account any increase in product costs or the imposition of any taxes or duties.
To receive any of the prices shown on our online catalogue you MUST place your order online (via the internet) and pay by credit or debit card. Regular prices will apply to all orders conducted by other means such as phone/fax.

VAT
For orders made from the UK or the European Union, 15% VAT is already included in all our prices. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Privacy Policy
Bowsports do not disclose any customer information to third parties. Cookies are used on our shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.