Delivery Information

Delivery Information

As a guide orders are normally dispatched within 2-3 working days Mon-Fri (excluding Wednesdays and Bank Holidays), Custom order items typically take 10-21 days to dispatch unless otherwise stated.

We do our best to keep items marked as "available" in stock, but please note stock levels are not live - If urgent or travelling to our showroom, always call or email so we can confirm availability.

UK Mainland Delivery Schedule:

Transit times are not guaranteed, but once you have recieved an e-mail stating your order has shipped as a general guide please allow the following :-

Standard Delivery
Usually 3-5 days (mon-fri), allowing up to 15 days under current delivery terms.

Tracked Delivery
Usually 1-2 days (mon-fri) delivery service for mainland UK, 3-4 working days for most other destinations.

If for any reason your order has not arrived within 48 hours (excl. weekends and bank holidays), please e-mail, quoting your order number for us to update your delivery schedule.

If you require guaranteed delivery schedule, please call us on 01902 791891 prior to placing any order.

Shipping Costs:

Details of postage and or shipping charges are shown at the check out, our system calculates shipping costs based on the physical weight of your order, once packed if we are able to save money on postage, we will pass on these savings on to you.

All orders which total £50+ (before postage) only ship via Tracked Delivery, if you select Standard Delivery, we will request payment for the balance to cover this service.

For international destinations our system still calculates costs, but due to restrictions placed by many carriers regarding size and weight of packages, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.

Please Note:

We use the services of third party couriers for shipping, and whilst we make every effort to dispatch orders within our guidelines, we cannot be held responsible for any late delivery if couriers fail to perform as expected.

If a parcel does not arrive when you expect it, please don't hesitate to give us a call on 01902 791891, we can then contact the courier and let you know what is happening.

Refusing delivery will incur extra costs which you will need to cover in full, unless we have made an error.

Zone Charges:

If your postcodes are listed below, please do not select UK Mainland as your delivery address.
Anything over 1kg tends to ship with Parcel Force, so please take note of the following information before entering Mainland UK as your delivery address as this will effect shipping costs.

Zone 2

Aberdeen - AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56

Falkirk & Stirling - FK17, FK18, FK19, FK20, FK21

Outer Hebrides - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48,IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99

Kilmarnock - KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Lerwick - ZE1, ZE2, ZE3

Zone 3

Belfast - BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51 ,BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94

Isle of Man - IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99

Truro (Scilly Isles) - TR21, TR22, TR23, TR24, TR25

Parcel Force also classify the Channel Islands as an International destination.

International shipping :

For orders shipped to the EU For orders shipped to the EU As the UK is no longer a member of the EU, you will not pay VAT. Instead, you will pay your local VAT at the point of delivery. You may also be charged on delivery duty and customs fees if applicable. Please note, if you refuse or do not pay these charges, what happens next is out of our control. If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the shipping charge. If we incur additional costs to recover the goods, this cost will be deducted from the refund value. If we are unable to recover the goods, no refund will be given. Our system will also quote shipping for all other delivery destinations but due to restrictions placed by many carriers they not only go by weight, but also size. So depending on the items ordered, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.
Most will ship with Royal Mail or Parcel Force World Wide.
To give you some idea of what you should be paying the following examples show a few products and their postage costs.

Delivery Guide:

Delivery Guide
Mainland UK
Small Item
Medium Item
Single Parcel(1.5-20 kg)
All orders with a value 50+ ship via a tracked service only.